Perspectives in Service Design


Content, progress and pedagogy of the module

The objective of this module is to introduce a number of perspectives on current aspects and future trends in service
design. The module will bring the students through a journey that will explore how such perspectives provide a rich array
of applications for service design. These perspectives will be also analyzed in relation to possible configurations of
distributed systems, examining their different components and their impact on the way services are designed.

Learning objectives


Students who complete the course module will obtain:

  • a solid knowledge in relation to how service design can be deployed in different contexts according to different theoretical perspectives and practical approaches (e.g., social innovation, circular economy, policy-making, ...)

  • knowledge about key technological and organizational trends connected to services and service design, including their distributed nature, and knowledge about the methodology to identify and analyze them


Students who complete the course module will be able to:

  • conceptualize service design as a rich and multifaceted field

  • conceive service design practice in terms of pliable processes, whose deployment needs to be adapted to specific contexts of application

  • analyse and evaluate various dimensions of modular products and services, also in relation to their IT and organizational components


Students who complete the course module will be able to:

  • track how the field of service design continuously evolves through a rich and multulayered array of perspectives  

  • identify, examine and discuss current trends and new trends in service design

  • analyse and design a complex service to address needs and wants of multiple stakeholders and taking into account its systemic, technological and organizational components

Type of instruction

See general description of the types of instruction described in § 17.



Name of examPerspectives in Service Design
Type of exam
Written or oral exam
Permitted aids
With certain aids:
See semester description.
Assessment7-point grading scale
Type of gradingInternal examination
Criteria of assessmentThe criteria of assessment are stated in the Examination Policies and Procedures

Facts about the module

Danish titlePerspektiver i service design
Module codeMSNSSDM2232
Module typeCourse
Duration2 semesters
Language of instructionEnglish
Location of the lectureCampus Copenhagen
Responsible for the module


Study BoardStudy Board of Media Technology
DepartmentDepartment of Architecture, Design and Media Technology
FacultyThe Technical Faculty of IT and Design