The objective of this module is to introduce a number of
perspectives on current aspects and future trends in service
design. The module will bring the students through a journey that
will explore how such perspectives provide a rich array
of applications for service design. These perspectives will be also
analyzed in relation to possible configurations of
distributed systems, examining their different components and their
impact on the way services are designed.
Students who complete the course module will obtain:
a solid knowledge in relation to how service design can be deployed in different contexts according to different theoretical perspectives and practical approaches (e.g., social innovation, circular economy, policy-making, ...)
knowledge about key technological and organizational trends connected to services and service design, including their distributed nature, and knowledge about the methodology to identify and analyze them
Students who complete the course module will be able to:
conceptualize service design as a rich and multifaceted field
conceive service design practice in terms of pliable processes, whose deployment needs to be adapted to specific contexts of application
analyse and evaluate various dimensions of modular products and services, also in relation to their IT and organizational components
Students who complete the course module will be able to:
track how the field of service design continuously evolves through a rich and multulayered array of perspectives
identify, examine and discuss current trends and new trends in service design
analyse and design a complex service to address needs and wants of multiple stakeholders and taking into account its systemic, technological and organizational components
See general description of the types of instruction described in § 17.
Name of exam | Perspectives in Service Design |
Type of exam | Written or oral exam |
ECTS | 5 |
Permitted aids | With certain aids:
See semester description. |
Assessment | 7-point grading scale |
Type of grading | Internal examination |
Criteria of assessment | The criteria of assessment are stated in the Examination Policies and Procedures |
Danish title | Perspektiver i service design |
Module code | MSNSSDM2232 |
Module type | Course |
Duration | 2 semesters |
Semester | Spring
|
ECTS | 5 |
Language of instruction | English |
Location of the lecture | Campus Copenhagen |
Responsible for the module |
Study Board | Study Board of Media Technology |
Department | Department of Architecture, Design and Media Technology |
Faculty | The Technical Faculty of IT and Design |