Designing Product Service Systems


Content, progress and pedagogy of the module

This module will introduce system design thinking and service design and provide knowledge and methodological tools to analyse existing services and to develop new services. The course will provide an overview of analytical methods to understand the context and its systemic aspects, design methods to control and orchestrate time and organisational elements of a service and representation techniques that can be used to communicate with the various actors involved in a service system and support their participation in the design process.

Learning objectives


Students who complete the module will obtain:

  • knowledge of the foundations of system design thinking as a learning approach
  • knowledge of the structure of a service in relation to its time, experience and factors related to the system´s technical and social characteristics
  • knowledge of the nature of the value co-creation process occurring between service providers, technologies and users in a service encounter



Students who complete the module will be able to:

  • apply adequate analytical tools to integrate the different stakeholders´ role in the value co-creation process
  • organise a service, its structure, actors, sets of operations, sequence of events, interactions and material evidences in a service
  • use adequate representation techniques to communicate the structure of a service to all the service stakeholders taking into account their different knowledge and technical/cultural background


Students who complete the module will be able to:

  • select and apply the most appropriate design approach and representation techniques to aggregate human, social and technical resources for the design of a service

Type of instruction

See general description of the types of instruction described in § 17.



Name of examDesigning Product Service Systems
Type of exam
Oral exam based on a project
Permitted aids
With certain aids:
See semester description.
Assessment7-point grading scale
Type of gradingInternal examination
Criteria of assessmentThe criteria of assessment are stated in the Examination Policies and Procedures

Facts about the module

Danish titleDesign af produkt-servicesystemer
Module codeMSNSSDM1233
Module typeCourse
Duration1 semester
Language of instructionEnglish
Location of the lectureCampus Copenhagen
Responsible for the module


Education ownerMaster of Science (MSc) in Service Systems Design
Study BoardStudy Board of Media Technology
DepartmentDepartment of Architecture, Design and Media Technology
FacultyThe Technical Faculty of IT and Design