User Experience Design for Service Interaction


Content, progress and pedagogy of the module

This course trains students to research, analyse, conceptualise and prototype user experiences for services considering all system aspects including the social and cultural contexts of use. The course gives a comprehensive knowledge about user involvement in the design process, going beyond traditional methods such as usability lab testing and giving the means to better understand and represent the different levels of interaction within a service. The objectives are realised by presenting methods and tools in a case based framework and through the students´ active participation in workshops and assignments. 

Learning objectives


Students who complete the course module will obtain:

  • knowledge about qualitative research methods involving design, data collection, data analysis and reporting
  • knowledge about methods and tools to analyse, ideate, prototype and evaluate a given service experience


Students who complete the course module will be able to:

  • design, plan and execute a thorough user research
  • qualify a user experience in relation to the service specification


Students who complete the course module will be able to:

  • choose the appropriate methods that suit different dimensions of a design problem at different stages
  • keep a user centred perspective along the whole design process

Type of instruction

See general description of the types of instruction described in § 17.



Name of examUser Experience Design for Service Interaction
Type of exam
Written or oral exam
Permitted aids
With certain aids:
See semester description.
Assessment7-point grading scale
Type of gradingInternal examination
Criteria of assessmentThe criteria of assessment are stated in the Examination Policies and Procedures

Facts about the module

Danish titleBrugeroplevelse af serviceinteraktion
Module codeMSNSSDM1232
Module typeCourse
Duration1 semester
Language of instructionEnglish
Location of the lectureCampus Copenhagen
Responsible for the module


Study BoardStudy Board of Media Technology
DepartmentDepartment of Architecture, Design and Media Technology
FacultyThe Technical Faculty of IT and Design