Content, progress and pedagogy of the module

This course trains students to research, analyse, conceptualise and prototype user experiences for services considering all system aspects including the social and cultural contexts of use. The course gives a comprehensive knowledge about user involvement in the design process, going beyond traditional methods such as usability lab testing and giving the means to better understand and represent the different levels of interaction within a service. The objectives are realised by presenting methods and tools in a case based framework and through the students´ active participation in workshops and assignments. 

Learning objectives

Knowledge

Students who complete the course module will obtain:

• knowledge about qualitative research methods involving design, data collection, data analysis and reporting
• knowledge about methods and tools to analyse, ideate, prototype and evaluate a given service experience

Skills

Students who complete the course module will be able to:

• design, plan and execute a thorough user research
• qualify a user experience in relation to the service specification

Competences

Students who complete the course module will be able to:

• choose the appropriate methods that suit different dimensions of a design problem at different stages
• keep a user centred perspective along the whole design process

Type of instruction

See general description of the types of instruction described in § 17.

Exam

Exams