Services as Interaction


Content, progress and pedagogy of the module

The objective of this project module is to give hands-on experience on designing the interaction between the service provider and the user, taking into account the relation between front stage experience and back stage organisation. 

Learning objectives


Students who complete the module will obtain:

  • knowledge about methods and tools to organise sequences of events and interactions in a service
  • knowledge about the technological, material, social and cultural aspects related to the design of services


Students who complete the module will be able to:

  • synthesise technical, social and cultural requirements into a design proposal
  • critically select and evaluate relevant components in the context in which they operate

With respect to Problem-Based Learning students will be able to:

  • produce a project report according to norms of the area, take into consideration relevant literature, apply correct terminology and convey the research-based foundation, problem and results of the project orally and in writing in a coherent manner, including the relationship between the problem formulation, the project’s realization and its conclusions
  • evaluate and select relevant literature, scientific methods and models and other tools for application in the project work, and evaluate the project’s problem area in a relevant scientific context


Students who complete the module will be able to:

  • present through reports and/or other artefacts the design process and its outcome to a client

With respect to Problem-Based Learning students will be able to:

  • plan, execute and manage complex research and/or development tasks, and assume a professional responsibility for carrying out, potentially cross-disciplinary, collaborations
  • assume responsibility for own scientific development

Type of instruction

See general description of the types of instruction are described in § 17.



Name of examServices as Interaction
Type of exam
Oral exam based on a project
Permitted aids
With certain aids:
See semester description.
Assessment7-point grading scale
Type of gradingInternal examination
Criteria of assessmentThe criteria of assessment are stated in the Examination Policies and Procedures

Facts about the module

Danish titleService som interaktion
Module codeMSNSSDM1231
Module typeProject
Duration1 semester
Language of instructionEnglish
Location of the lectureCampus Copenhagen
Responsible for the module


Education ownerMaster of Science (MSc) in Service Systems Design
Study BoardStudy Board of Media Technology
DepartmentDepartment of Architecture, Design and Media Technology
FacultyThe Technical Faculty of IT and Design