Services as Interaction


Content, progress and pedagogy of the module

Learning objectives


Students who complete the module will obtain the following qualifications

  • Must be able to understand time and interaction related issues in specific service cases
  • Must be able to apply appropriate methods and tools to organise sequences of events and interactions in a service
  • Must be able to Understand technological, material, social and cultural aspects relating to design of services and interaction



Students who complete the module will obtain the following qualifications

  • Must be able to analyse the products’ interplay with users and take into consideration and account for the contextual circumstances that necessitate a particularly active behaviour and analysis
  • Must be able to carry out an analysis of problem areas relating to the design of the interaction between products and their users
  • Must be able to synthesise technical, time and interaction related, social and cultural aspects into a design proposal
  • Produce a project report according to norms of the area, take into consideration relevant literature, apply correct terminology and convey the research-based foundation, problem and results of the project orally and in writing in a coherent manner, including the relationship between the problem formulation, the project’s realization and its conclusions
  • Evaluate and select relevant literature, scientific methods and models and other tools for application in the project work, and evaluate the project’s problem area in a relevant scientific context


Students who complete the module will obtain the following qualifications

  • Must be able to design products and services integrating technical and user aspects through proposal-making (synthesis) and assess their integration
  • Must be able to adequate competences to present the project and the process in a professionally appropriate way by applying relevant media and techniques
  • Plan, execute and manage complex research and/or development tasks, and assume a professional responsibility for carrying out, potentially cross-disciplinary, collaborations
  • Assume responsibility for own scientific development and specialization

Type of instruction

See general description of the types of instruction are described in § 17.



Name of examServices for Interaction
Type of exam
Oral exam based on a project
Permitted aids
With certain aids:
See semester description.
Assessment7-point grading scale
Type of gradingInternal examination
Criteria of assessmentThe criteria of assessment are stated in the Examination Policies and Procedures

Facts about the module

Danish titleService som interaktion
Module codeMSNSSDM1201
Module typeProject
Duration1 semester
Language of instructionEnglish
Location of the lectureCampus Copenhagen
Responsible for the module


Education ownerMaster of Science (MSc) in Service Systems Design
Study BoardStudy Board of Media Technology
DepartmentDepartment of Architecture, Design and Media Technology
FacultyThe Technical Faculty of IT and Design