Content, progress and pedagogy of the module

The objective of this module is to introduce a number of perspectives on current aspects and future trends in service
design. The module will bring the students through a journey that will explore how such perspectives provide a rich array
of applications for service design. These perspectives will be also analyzed in relation to possible configurations of
distributed systems, examining their different components and their impact on the way services are designed.

Learning objectives

Knowledge

Students who complete the course module will obtain:

• a solid knowledge in relation to how service design can be deployed in different contexts according to different theoretical perspectives and practical approaches (e.g., social innovation, circular economy, policy-making, ...)

• knowledge about key technological and organizational trends connected to services and service design, including their distributed nature, and knowledge about the methodology to identify and analyze them

Skills

Students who complete the course module will be able to:

• conceptualize service design as a rich and multifaceted field

• conceive service design practice in terms of pliable processes, whose deployment needs to be adapted to specific contexts of application

• analyse and evaluate various dimensions of modular products and services, also in relation to their IT and organizational components

Competences

Students who complete the course module will be able to:

• track how the field of service design continuously evolves through a rich and multulayered array of perspectives  

• identify, examine and discuss current trends and new trends in service design

• analyse and design a complex service to address needs and wants of multiple stakeholders and taking into account its systemic, technological and organizational components

Type of instruction

See general description of the types of instruction described in § 17.

Exam

Exams