Content, progress and pedagogy of the module

The module will introduce visualization and prototyping as two key competences to better understand, represent, and
communicate service systems. Different techniques will be presented in workshop settings, allowing the exploration of the
approaches and their benefits in different phases of the design process and in different contexts (analog/live and
digital/online).

Learning objectives

Knowledge

Students who complete the course module will obtain:

• knowledge about different visualization theories and techniques to analyse and represent services

• knowledge about different digital and physical prototyping techniques and processes

Skills

Students who complete the course module will be able to:

• design and use a visual artefact to engage with the different stakeholders of a complex service system

• plan, execute and evaluate a prototyping process, including interactive and digital prototypes

Competences

Students who complete the course module will be able to:

• materialise service touch-points and to create tangible service representations

•  apply various visualisation techniques according to the specific system and context under analysis

Type of instruction

See general description of the types of instruction described in § 17.

Exam

Exams