Content, progress and pedagogy of the module

This module will introduce system design thinking and service design and provide knowledge and methodological tools to analyse existing services and to develop new services. The course will provide an overview of analytical methods to understand the context and its systemic aspects, design methods to control and orchestrate time and organisational elements of a service and representation techniques that can be used to communicate with the various actors involved in a service system and support their participation in the design process.

Learning objectives

Knowledge

Students who complete the module will obtain:

• knowledge of the foundations of system design thinking as a learning approach
• knowledge of the structure of a service in relation to its time, experience and factors related to the system´s technical and social characteristics
• knowledge of the nature of the value co-creation process occurring between service providers, technologies and users in a service encounter

Skills

Students who complete the module will be able to:

• apply adequate analytical tools to integrate the different stakeholders´ role in the value co-creation process
• organise a service, its structure, actors, sets of operations, sequence of events, interactions and material evidences in a service
• use adequate representation techniques to communicate the structure of a service to all the service stakeholders taking into account their different knowledge and technical/cultural background

Competences

Students who complete the module will be able to:

• select and apply the most appropriate design approach and representation techniques to aggregate human, social and technical resources for the design of a service

Type of instruction

See general description of the types of instruction described in § 17.

Exam

Exams