Content, progress and pedagogy of the module

The objective of this project module is to give hands-on experience on designing the interaction between the service provider and the user, taking into account the relation between front stage experience and back stage organisation. 

Learning objectives

Knowledge

Students who complete the module will obtain:

• knowledge about methods and tools to organise sequences of events and interactions in a service
• knowledge about the technological, material, social and cultural aspects related to the design of services

Skills

Students who complete the module will be able to:

• synthesise technical, social and cultural requirements into a design proposal
• critically select and evaluate relevant components in the context in which they operate

With respect to Problem-Based Learning students will be able to:

• produce a project report according to norms of the area, take into consideration relevant literature, apply correct terminology and convey the research-based foundation, problem and results of the project orally and in writing in a coherent manner, including the relationship between the problem formulation, the project’s realization and its conclusions
• evaluate and select relevant literature, scientific methods and models and other tools for application in the project work, and evaluate the project’s problem area in a relevant scientific context

Competences

Students who complete the module will be able to:

• present through reports and/or other artefacts the design process and its outcome to a client

With respect to Problem-Based Learning students will be able to:

• plan, execute and manage complex research and/or development tasks, and assume a professional responsibility for carrying out, potentially cross-disciplinary, collaborations
• assume responsibility for own scientific development

Type of instruction

See general description of the types of instruction are described in § 17.

Exam

Exams