Content, progress and pedagogy of the
module
This course focuses on managing and developing operations and
productivity. Taking the strategic development of the operations
function as its point of departure the course will focus on how to
manage operations within the company. Besides managing operations
the course will also focus on how to analyze and improve production
systems and processes. The course will also include service
operations.
Learning objectives
Knowledge
- Have gained understanding planning principles and concepts in
manufacturing and service operations.
- Have gained insight into the use of technologies in productions
and service systems.
- Have developed a understanding about how processes and systems
can be improved using concepts such as lean, six sigma and total
quality management.
- Have gained knowledge different production philosophies and
their core elements.
- Have developed insight into the strategic development of
manufacturing and service operations.
- Have developed an understanding of the relation between
manufacturing and service processes and systems and the surrounding
organization, society and environment.
Skills
- Be able to evaluate the use of technologies in production and
service systems.
- Be able to describe manufacturing and service processes and
systems.
- Be able to identify appropriate productivity improvement
methods in a given situation depending on the actual
contingencies.
- Be able to identify appropriate productivity improvement
methods taking into consideration the long term sustainability
goals (including financial, social and environmental goals).
- Be able to identify and evaluate key trade-offs in connection
with the design and improvement of production and services
systems.
- Be able to design manufacturing and service processes and
systems which fits with the surrounding organization
Competences
- Be able to improve manufacturing and service processes using
technologies.
- Be able to operationalize and apply improvement methodologies
and tools in a practical context.
- Be able to realise and implement productivity improvement in
manufacturing and services.
- Be able to improve performance taking into consideration the
sustainability perspective
Type of instruction
The teaching is organized in accordance with the general form of
teaching. Please see the programme cirruculum ยง17.
Extent and expected workload
Since it is a 5 ECTS course module the expected workload is 150
hours for the student.
Exam
Exams
Name of exam | Operations Management and Productivity Improvement |
Type of exam | Written or oral exam |
ECTS | 5 |
Assessment | 7-point grading scale |
Type of grading | Internal examination |
Criteria of assessment | The criteria of assessment are stated in the Examination
Policies and Procedures |