Prerequisite/Recommended prerequisite for participation in the module

Content, progress and pedagogy of the module

The objective of this model is to introduce a higher level of complexity in the design of services that allows for the definition of modular systems and service platforms in both IT-based and physical services. In this model, students will develop an understanding of all the technical and non-technical elements that are needed to provide successful services and operate a service architecture.

Learning objectives

Knowledge

Students who complete the course module will obtain the following qualifications:

• Understand the key technologies behind social networking, search engines, organisation of content and user-generated tagging
• Understand the IT infrastructure needed to support living services
• Understand the concepts of ”service architecture”
• Analyse, explain and discuss methods for managing systemic components of services: user involvement, complex interaction among the stakeholders, personalization, context of use, etc.
• Analyse drivers and barriers for introduction of new ICT services from a technology, user and market perspective
• Understand the concept of modularisation of products and services
• Understand and explain the potential benefits of modularisation, in respect to personalisation of service
• Apply techniques and tools to control key technologies behind social networking, search engines, organisation of content and user-generated tagging

Skills

Students who complete the course module will obtain the following qualifications:

• Classify services and outline the requirements that a given service imposes on networks and terminals (analysis)
• Understand and apply user-centred service development and stakeholder analysis in setting up the requirements specification for a service
• Be able to analyse and evaluate various dimensions of modular products and services
• Be able to position modular products and services in a specific business context (analysis).
• Be able to apply different concepts and theories to specific cases

Competences

Students who complete the course module will obtain the following qualifications:

• Analyse and design (synthesis) a realistic ICT or physical service (on a conceptual level) to address an identified user need and discuss the service architecture needed to realise the proposed service
• Demonstrate understanding through application in exercises and cases of:
  • Various types of products and services
  • Various organizations characterized by differences in maturity and size

Type of instruction

See general description of the types of instruction described in the introduction to chapter 3

Exam

Prerequisite for enrollment for the exam

• The module adds to the knowledge obtained in the 1st semester.

Exams