System Organization and Industrialization of Services
2019/2020
Prerequisite/Recommended prerequisite for participation in the module
2nd semester or similarContent, progress and pedagogy of the module
The purpose of this module is to provide strategic insights for the organization of service systems of higher complexity that are based on modularization, distribution of work and competences and economy of scale and scope. The module will provide theoretical knowledge about organizational issues in this area and a series of theoretical contributions that will frame the development of such systems from a design perspective.
Learning objectives
Knowledge
Students who complete this module will obtain the following qualifications
- Knowledge about organisation structures, strategic and political issues and potential risks.
- Understand organisational issues in relation to change and innovation.
- Knowledge of how service platforms can be organised according to industrial principles of economy of scale/scope, reproducibility, distribution of work and competences.
- Knowledge on how design competences can be used in driving change in organisation.
Skills
Students who complete this module will obtain the following qualifications
- Apply appropriate methods and tools to support innovation processes in organisation.
- Evaluate the impact of change in organisation and in service quality.
- Interpret, understand and address (synthesis) the need and the opportunities for design-driven change within organisations.
Competences
Students who complete this module will obtain the following qualifications
- Evaluate potential risks and power issues in organisations.
- Support innovation processes in service organisation by applying appropriate design strategies.
- Evaluate design issues that can address innovation in organisation.
Type of instruction
See general description of the types of instruction described in the introduction to Chapter 3.
Exam
Exams
| Name of exam | System Organization and Industrialization of Services |
| Type of exam | Written or oral exam
In accordance with the current Framework Provisions and directions
on examination from the Study Board for Media Technology:
Individual oral (based on a presentation and discussion) or written (a report) examination with internal censor. The assessment is performed in accordance with the 7-point scale. |
| ECTS | 5 |
| Permitted aids | With certain aids:
See semester description |
| Assessment | 7-point grading scale |
| Type of grading | Internal examination |
| Criteria of assessment | The criteria of assessment are stated in the Examination Policies and Procedures |
Facts about the module
| Danish title | Systemorganisation og industrialisering af serviceydelser |
| Module code | MSNSSDM3123 |
| Module type | Course |
| Duration | 1 semester |
| Semester | Autumn
|
| ECTS | 5 |
| Language of instruction | English |
| Location of the lecture | Campus Copenhagen |
| Responsible for the module |
Organisation
| Study Board | Study Board of Media Technology |
| Department | Department of Architecture, Design and Media Technology |
| Faculty | Technical Faculty of IT and Design |
