Content, progress and pedagogy of the module

This course focuses on managing and developing operations and productivity. Taking the strategic development of the operations function as its point of departure the course will focus on how to manage operations within the company. Besides managing operations the course will also focus on how to analyze and improve production systems and processes. The course will also include service operations.

Learning objectives

Knowledge

• Have gained understanding planning principles and concepts in manufacturing and service operations.
• Have gained insight into the use of technologies in productions and service systems.
• Have developed a understanding about how processes and systems can be improved using concepts such as lean, six sigma and total quality management.
• Have gained knowledge different production philosophies and their core elements.
• Have developed insight into the strategic development of manufacturing and service operations.
• Have developed an understanding of the relation between manufacturing and service processes and systems and the surrounding organization, society and environment.

Skills

• Be able to evaluate the use of technologies in production and service systems.
• Be able to describe manufacturing and service processes and systems.
• Be able to identify appropriate productivity improvement methods in a given situation depending on the actual contingencies.
• Be able to identify appropriate productivity improvement methods taking into consideration the long term sustainability goals (including financial, social and environmental goals).
• Be able to identify and evaluate key trade-offs in connection with the design and improvement of production and services systems.
• Be able to design manufacturing and service processes and systems which fits with the surrounding organization

Competences

• Be able to improve manufacturing and service processes using technologies.
• Be able to operationalize and apply improvement methodologies and tools in a practical context.
• Be able to realise and implement productivity improvement in manufacturing and services.
• Be able to improve performance taking into consideration the sustainability perspective

Type of instruction

The teaching is organized in accordance with the general form of teaching. Please see the programme cirruculum §17.

Extent and expected workload

Since it is a 5 ECTS course module the expected workload is 150 hours for the student.

Exam

Exams