Operations and Service Management

2019/2020

Prerequisite/Recommended prerequisite for participation in the module

This module is based on knowledge gained in the modules on the 4th Semester.

Content, progress and pedagogy of the module

To enable students to develop models for advanced global, organizational and technical systems based on state-of-the-art virtualization technologies and the knowledge and skills acquired during the previous Semesters. The project should make use of solid skills in operations research and management, logistics, etc. based on the system and user requirements.

Learning objectives

Knowledge

  • Must have knowledge about operations and service management.

  • have knowledge about product-service systems and servitisation.

  • Must have knowledge about global systems, organizational and technical systems.

  • Must have knowledge about operations research.

  • Must have knowledge about interface management.

Skills

  • Must be able to understand and overcome limitations of operations and service management.
  • Must be able to develop operations procedures.
  • Must be able to make qualified decisions for organizational and technical systems.
  • Must be able to work with supply chains, inventory capacity management and logistics.
  • Must be able to model global systems, organizational and technical systems using virtualization technologies.

Competences

  • Must have competencies in modelling global, organizational and technical systems based on state-of-the-art virtualization technologies.
  • Must have competencies to model and analyse supply chains, inventory capacity management and logistical needs of a given system.
  • Muat have competences to apply operations research for forecasting, inventory capacity management and logistical processes.

Type of instruction

The module is carried out as group-based problem-oriented project work. The group work is carried out as an independent work process in which the students themselves organize and coordinate their workload in collaboration with a supervisor. The project is carried out in groups with normally no more than 6 members.

Extent and expected workload

Since it is a 15 ECTS course module the expected workload is 450 hours for the student.

Exam

Exams

Name of examOperations and Service Management
Type of exam
Oral exam based on a project
ECTS15
Assessment7-point grading scale
Type of gradingExternal examination
Criteria of assessmentThe criteria of assessment are stated in the Examination Policies and Procedures

Facts about the module

Danish titleOperations og service management
Module codeM-MOE-B5-1
Module typeProject
Duration1 semester
SemesterAutumn
ECTS15
Language of instructionEnglish
Empty-place SchemeYes
Location of the lectureCampus Copenhagen
Responsible for the module

Organisation

Study BoardStudy Board of Industry and Global Business Development
DepartmentDepartment of Materials and Production
FacultyFaculty of Engineering and Science