Services Representation and Prototyping

2018/2019

Prerequisite/Recommended prerequisite for participation in the module

The module adds to the knowledge obtained in the 1st semester.

Content, progress and pedagogy of the module

The purpose of this module it to provide students with advanced knowledge of techniques and tools to represent non-functional aspects of services such as time sequences, interactions and experiences. The students will learn how to use narrative, visual and multimodal techniques to communicate nature and characteristics of services and how to use rapid prototyping techniques to represent specific service touch points and experiences.

Learning objectives

Knowledge

Students who complete the course module will obtain the following qualifications:

  • Knowledge about different levels, qualities and perceptions of experience in services
  • Understand advanced representation techniques to represent experience in a service
  • Extensive and advanced knowledge about storytelling and narrative techniques
  • Some knowledge about video editing and video sketching techniques
  • Knowledge of basics paradigms on embedded systems and sensors technology
  • Some knowledge about video editing and video sketching techniques

Skills

Students who complete the course module will obtain the following qualifications:

  • Apply narrative techniques to represent service experiences
  • Apply appropriate modality of interaction with users according to the level of their involvement in the service and the context of use
  • Apply video sketching as a fast and rich representation technique
  • Apply Human Machine Interaction and rapid prototyping techniques to materialize service touch-points and to create tangible service representations
  • Capability to convert human input into data output
  • Apply methods to test experience qualities such as usability, sociability, likeability, etc. in services

Competences

Students who complete the course module will obtain the following qualifications:

  • Involve users and reflect on their role in relation to the co-design of services and experiences
  • Represent experience-related aspects in services (synthesis)
  • Manage and process data in relation to the design of experience in services (synthesis)

Type of instruction

See general description of the types of instruction described in the introduction to chapter 3.

Exam

Exams

Name of examServices Representation and Prototyping
Type of exam
Written or oral exam
Individual oral (based on presentation/videos and discussion) or written (based on a report) examination with internal censor. Assessment: pass/fail.
ECTS5
Permitted aids
With certain aids:
See semester description.
AssessmentPassed/Not Passed
Type of gradingInternal examination
Criteria of assessmentThe criteria for the evaluation are specified in the Joint Programme Regulations

Facts about the module

Danish titleServices, repræsentation og prototyping
Module codeMSNSSDM2174
Module typeCourse
Duration1 semester
SemesterSpring
ECTS5
Language of instructionEnglish
Location of the lectureCampus Copenhagen
Responsible for the module

Organisation

Study BoardStudy Board of Media Technology
FacultyTechnical Faculty of IT and Design