Designing Product Service Systems

2018/2019

Content, progress and pedagogy of the module

This module will introduce design thinking and service design and provide knowledge and methodological tools to analyse existing services and to develop new services. The course will provide an overview of analytical methods to understand and integrate user’s needs, design methods to control and organise time and interaction-based elements of a services and representation techniques that can be used to communicate with the various actors involved in a service system.

Learning objectives

Knowledge

Students who complete the module will obtain the following qualifications:

  • Understand the foundations of design thinking as a learning approach
  • Understand the nature and characteristics of services
  • Understand and be able to explain differences and analogies between products and services in relation to the design process
  • Understand the structure of a service in relation to its time, experience and interaction factors
  • Understand the nature and characteristics of the interaction between service providers, technologies and users in a service encounter

 

Skills

Students who complete the module will obtain the following qualifications:

  • Capability to apply the design thinking approach to real problems
  • Capability to apply adequate analytical and interpretation tools to integrate users’ needs and support users’ participation in the design process
  • Ability to design a service, its structure, components and actors (synthesis)
  • Ability to organise sets of operations, sequence of events, interactions and material evidences in a service (synthesis)
  • Capability to apply adequate representation techniques to communicate the structure of the service to people with different knowledge and technical/cultural background

Competences

Students who complete the module will obtain the following qualifications:
 

  • Ability to select and apply an appropriate approach to the analysis and the design of a service.

Type of instruction

See general description of the types of instruction described in the introduction to Chapter 3.



Exam

Exams

Name of examDesigning Product Service Systems
Type of exam
Written or oral exam
Individual oral (based on presentation and discussion) or written (based on a report) examination with internal censor. The assessment is performed in accordance with the 7-point scale.
ECTS5
Permitted aids
With certain aids, see list below
See semester description.
Assessment7-point grading scale
Type of gradingInternal examination
Criteria of assessmentThe criteria for the evaluation are specified in the Joint Programme Regulations

Facts about the module

Danish titleDesign af produkt-servicesystemer
Module codeMSNSSDM1173
Module typeCourse
Duration1 semester
SemesterAutumn
ECTS5
Location of the lectureCampus Copenhagen
Responsible for the module

Organisation

Study BoardStudy Board of Media Technology
FacultyTechnical Faculty of IT and Design
SchoolSchool of Information and Communication Technology