Prerequisite/Recommended prerequisite for participation in the module

Bachelor’s degree in Industrial Design, Media Technology, Interaction Design, Art and Technology, IT Communication and New Media or similar.

Content, progress and pedagogy of the module

This module will introduce service design and provide knowledge and methodological tools to analyse existing services and to develop new services.

The course will provide an overview of analytical methods to understand and integrate users needs, design methods to control and organise time and interaction-based elements of a services and representation techniques, that can be used to communicate with the various actors involved in a service system.

Learning objectives

Knowledge

• Understand the nature and characteristics of services.
• Understand and be able to explain differences and analogies between products and services in relation to the design process.
• Understand the structure of a service in relation to its time, experience and interaction factors.
• Understand the nature and characteristics of the interaction between service providers, technologies and users in a service encounter.

Skills

• Apply adequate analytical and interpretation tools to integrate users’ need and possibly participation in the design process.
• Able to design a service, its structure, components and actors (synthesis).
• Able to organise sets of operations, sequence of events, interactions and material evidences in a service (synthesis).
• Apply adequate representation techniques to communicate the structure of the service to people with different knowledge and technical/cultural background.

Competences

Ability to select and apply an appropriate approach to the analysis and the design of a service.

Type of instruction

See general description of the types of instruction described in the introduction to Chapter 3.

Exam

Exams

Name of exam	Designing Product Service Systems
Type of exam	Written or oral exam In accordance with the current Framework Provisions and directions on examination from the Study Board for Media Technology: Individual oral (based on presentation and discussion) or written (based on a report) examination with internal censor. The assessment is performed in accordance with the 7-point scale.
ECTS	5
Permitted aids	With certain aids: See the Semester description
Assessment	7-point grading scale
Type of grading	Internal examination
Criteria of assessment	The criteria for evaluation are provided in the Framework Provisions.