Systems Thinking and Process Improvement

2018/2019

Prerequisite/Recommended prerequisite for participation in the module

This module is based on knowledge gained in the modules Introduction to Probability and Applied Statistics, and either Industrial Vision, Sensors and Quality Control or Engineering Design and Quality Control.

Content, progress and pedagogy of the module

Learning objectives

Knowledge

  • A coherent and profound understanding of approaches, tools and techniques of systems thinking and business process improvement approaches, as Lean, Six Sigma, TPM, TQM to be used for continuous improvement, i.e. simplification, standardization, automation of business processes in industry and service organizations

Skills

  • Master various principles, tools and techniques to be applied in business improvement projects, as e.g. SIPOCs, process mapping, value stream mapping, KPI and PPI analysis, root cause analysis, control charts, box plots, regression analysis, 5S, value, waste, 5Rs for process redesign, flow, pull, jidoka, pokayoke, cash flow analysis, stakeholder management etc.
  • Skills in leading operations and business process improvement projects as well as kaizen activities according to Systems Thinking, PDCA or DMAIC methods
  • Skills in leading operations and business improvement projects towards meeting deliverables and broader stakeholder objectives, also taking role of human resources into account
  • Skills for designing and leading larger scale organizational transformations centered around lean-six sigma approaches towards sustainable practices of continuous improvement – also ability to identify enablers / barriers for success, e.g. the role that governance of IT investments play in enabling process improvement projects to succeed

Competences

  • Be able to deploy knowledge and skills in relation to business process improvement (Lean-Six Sigma, TPM, TQM) challenges of manufacturing, transportation or service organizations
  • Be able to deploy knowledge and skills in relation to larger scale organizational transformations targeting a kaizen / continuous improvement culture
  • Develop abilities to do project and stakeholder management of business improvement projects in own organization

Type of instruction

The teaching is organized in accordance with the general form of teaching. Please see the programme cirruculum §17.

Extent and expected workload

Since it is a 5 ECTS course module the expected workload is 150 hours for the student.

Exam

Exams

Name of examSystems Thinking and Process Improvement
Type of exam
Written or oral exam
ECTS5
Assessment7-point grading scale
Type of gradingInternal examination

Facts about the module

Danish titleSystemtænkning og procesudvikling
Module codeM-MOE-B5-3
Module typeCourse
Duration1 semester
SemesterAutumn
ECTS5
Empty-place SchemeYes
Location of the lectureCampus Copenhagen
Responsible for the module

Organisation

Study BoardStudy Board of Industry and Global Business Development
FacultyFaculty of Engineering and Science